Glad I’m not in their Citi

Categories: Ramblings

Boing Boing: Citibank under fraud attack, customers locked out of accounts:

… if you’re a US Citibank customer trying to use your ATM card in Canada, Russia, or the UK right now — at ANY network, not just Citibank’s — you may find yourself totally fuxx0red. The call-and-response goes like this:

Citibank customer:
I’m stranded in a foreign country, I need cash, and I can’t withdraw cash from my account.

Citibank drone:
d00d omfg we wuz 0wnz0red, it is teh suck!!!1!1 Go home and we’ll re-issue a new card. Then be prepared to go through this all over again, and again, and again.

Citibank customer:
So even if I fly all the way back to the USA so you can issue me a new ATM card, you can’t promise I won’t be locked out the very next day?

Citibank drone:
yup! kthxbi!